CGU-CGV (professionnel)

Are you a professional? CGU-CGV (professionnel)

General Terms and Conditions of Sale 2026

Professional wholesalers and distributors

Professional resellers retailers

Hospitality and catering professionals

1. Preamble

These General Conditions of Sale are applicable from January 1, 2025. SAS TIJUCA (hereinafter referred to as “ TIJUCA») offers spirits and other spirit-based products (hereinafter referred to as the Products) intended for sale to professionals and individuals.

These General Conditions of Sale are addressed by TIJUCA to all Client professional who requests it.

" The Client » means: – any company which sells alcoholic or non-alcoholic beverages wholesale to other professional resellers

– Any company that sells alcoholic or non-alcoholic beverages at retail to individuals through one or more points of sale, a website, or a warehouse; – or any company that sells alcoholic or non-alcoholic beverages for on-premises consumption. The person placing the order on behalf of the Customer declares that they are at least eighteen years old on the date the order is placed. TIJUCA is represented in certain regions by a network of independent sales agents who target traditional retail networks (grocery stores, wine shops) and cafes, hotels, and restaurants (CHR). These sales agents are fully authorized to offer the TIJUCA product portfolio. They may represent TIJUCA at events organized by customers in agreement with TIJUCA management. Any special sales conditions that may be granted through one of TIJUCA's sales agents must be subject to prior written agreement from TIJUCA, otherwise they will be void. These General Terms and Conditions of Sale govern the sale of Products to the Customer and imply their unreserved acceptance by the Customer. Any order placed by the Customer is deemed subject to these General Terms and Conditions of Sale to the exclusion of any other clause, condition, or statement of any kind appearing on the order form or any other document originating from the Customer, in particular any general terms and conditions of purchase. Any deviation from these General Terms and Conditions of Sale can only be made by written agreement from TIJUCA. In the event of non-compliance with these General Terms and Conditions of Sale by the Customer, TIJUCA may, as of right,

SAS TIJUCA, 41 Avenue Georges Pompidou, 47200 Marmande, France – 853 960 904 RCS Bordeaux General Terms and Conditions of Sale to professional resellers, retailers and the hotel and restaurant industry / 2026

TIJUCA reserves the right to cancel all or part of any pending orders and to suspend any ongoing deliveries, without prejudice to any potential claims for damages. Information other than that relating to the price and essential characteristics of the Products appearing in written or electronic documents made available by TIJUCA, including the website, is provided for informational purposes only and may be modified by TIJUCA without prior notice.

2. Orders

Any first order must be subject to the opening of a customer account with TIJUCA. This process can be carried out by the Customer by email (pro@tijuca.fror through the sales agent. The Customer shall provide TIJUCA with the following information: – Complete delivery and billing contact details including SIRET number and intra-European VAT identification number. – K-Bis extract less than 3 months old, – Bank account details. No account can be opened if any of the above required information is missing or incomplete. Any order for Products by the Customer implies their unreserved acceptance of these General Terms and Conditions of Sale. In the absence of written objection to these terms and conditions by the Customer within twenty (20) business days of receipt of this document, the Customer shall be deemed to have accepted the General Terms and Conditions of Sale without reservation and undertakes to comply with them. The Customer may send their orders to TIJUCA by the following means: – by email: commande@tijuca.fr, – via the website www.tijuca.fr. Any order placed by the Customer using one of the methods described above will be confirmed by TIJUCA to the Customer by sending an order confirmation email. The order is firm and final upon receipt by TIJUCA of the order confirmation countersigned or validated electronically by the Customer. If no written response is received by TIJUCA within 24 hours of the order confirmation being sent, the order will be considered firm and final. In order to be processed by TIJUCA, the order placed by the Customer must include the following information: – The business name provided by the Customer when opening their customer account and/or the customer code, – The codes of the Products ordered and their descriptions as indicated on the written or electronic materials provided by TIJUCA, – The quantity of each of the Products ordered.

This quantity must be expressed according to the order units mentioned on the TIJUCA price lists, namely:

– For retailers: sold in boxes of 6 70 cl bottles.

– For hotels/restaurants: sold in packs of 2 70 cl bottles.

– For the cachaça prunes: sold in boxes of 12.

– For gift sets: sold individually. The order sent by the Customer to TIJUCA must also specify the delivery address, if it is different from the one mentioned when opening the customer account, as well as any information intended to facilitate the delivery of the Products to the Customer (opening hours, access to the premises).

No order for Products can be processed if any of the information required above is missing or incomplete.

3. Availability of Products

Given their production method and their possible rarity, certain Products offered by TIJUCA may only be available in limited quantities, or may be subject to specific supply constraints. The Products are therefore offered to the Customer within the limit of available stocks..

In the event of limited availability of a Product, TIJUCA may, for any order of Products or for a specific period, define a maximum quantity of Products per Customer or for a category of Customer for the said Product(s). In this case, TIJUCA will communicate the maximum quantity of Product(s) available per Customer to any Customer who requests it. In the event of unavailability of an ordered Product, TIJUCA may offer the Customer a substitute Product of equivalent quality and price. TIJUCA reserves the right to refuse, reduce or split all or part of an order beyond manifestly excessive quantities. Under no circumstances may TIJUCA be held liable in the event of unavailability of a Product or in the event of reduction, splitting or refusal of an order of an abnormal nature and no compensation may be claimed by the Customer or owed to the latter by TIJUCA. Free samples may be provided to the customer as a sales aid depending on the Products ordered and criteria specific to TIJUCA. The provision of samples does not constitute an acquired right for the Customer, regardless of the conditions previously granted.

4. Price

The Prices of the Products are those appearing on the printed or electronic Price Lists or on the TIJUCA website on the date the order is placed by the Customer.

The Rates are grouped by main categories of professional customers, depending on whether they are wholesalers (or distributors), wine merchants (or other retailers) or CHR. The Customer is required to refer to the rate corresponding to their category.

Unless otherwise stated, Prices are per packaging unit (UC): neck, BIB, jar or box, duties paid (or excluding duties for customers operating under duty suspension), excluding social security contributions and excluding VAT, free at the point of delivery. Any packaging or delivery costs are invoiced in addition, as specified in Article 5. Prices are understood for any order of a multiple of the packaging unit as indicated on the Price List.

TIJUCA reserves the right to modify its Prices at any time and without notice. Any change in Prices will be subject to a modification of TIJUCA’s price list and will come into effect at the time of its publication. TIJUCA may grant any Customer or category of Customer permanent discounts or rebates depending on the quantity of Products ordered or the range of Products ordered from TIJUCA.

TIJUCA may also grant time-limited promotional discounts which will be communicated to Customers in writing or electronically.

No discount or rebate constitutes an acquired right for the Customer regardless of the conditions previously granted. As excise duties and social security contributions are likely to vary at any time, TIJUCA’s Rates will be revised accordingly in order to take these variations into account. The same will apply in the event of the introduction of new taxes or duties affecting TIJUCA’s activity.

5. Shipping and Delivery

5.1 Delivery costs

For all products in the range (excluding cases), a Free postage is granted to the Client for any orders equal to or exceeding the thresholds indicated in the price lists for delivery of Products in mainland France (excluding Corsica and coastal islands). Additional charges may be applied for high mountain areas.

For any order below the free postage thresholds and within the framework of standard delivery times (Cf.5.3), TIJUCA applies delivery costs according to its current price list (available on request from TIJUCA Customer Service) and variable according to the geographical delivery zone.

TIJUCA reserves the right to modify its price list of delivery costs at any time and without notice.

For any delivery of Products to Corsica, to the French coastal islands or outside mainland France, the Customer must contact TIJUCA Customer Service directly.

Separate delivery of cases is subject to special pricing, upon customer request.

5.2 Shipping

Orders are shipped within 24 to 72 hours from the date of order confirmation (standard time).

The shipping time is given as an indication without any commitment on the part of TIJUCA.

Guaranteed deadlines can be given upon request from TIJUCA Customer Service in the context of express delivery or repairs, upon request and according to specific rates.

When each order is shipped, TIJUCA issues an invoice which is sent to the Customer by email.

5.3 Delivery

Standard delivery is carried out by courier and charter transport solutions within 24 to 72 hours depending on the destination in mainland France (excluding Corsica, coastal islands and high mountain areas). Delivery times are given as an indication and without obligation. TIJUCA will not be responsible for any delays in delivery, which cannot give rise to any penalty or compensation, nor justify the cancellation of the order by the Customer.

Upon request to Customer Service, urgent delivery can be offered with a guaranteed delivery time.

Deliveries of Products to Corsica, French coastal islands, high mountain areas or outside mainland France are not considered standard and the Customer must consult TIJUCA Customer Service directly to obtain a quote.

TIJUCA only issues a delivery note (BL) to accompany the delivery if the customer expressly requests it. The Customer is required, upon delivery, to retrieve all regulatory or other documents (delivery note, customs document, consignment note) and to keep them for their regulatory duration. In particular, if the customs accompanying document is not sent to him, he must issue a reservation with the firm date and report it to TIJUCA within 24 hours. Delivery entails the transfer of risks to the Customer. The Customer is required to carry out any checks upon receipt of the Products and in the presence of the carrier in order to ensure that the nature, quantity, and quality of the Products comply with the order.

The consignment note constitutes the only legally required transport document, on which the Customer must include the name, stamp, signature, date of receipt, and the number of packages received, as well as any reservations.

In the absence of reservations on the consignment note and confirmation of these reservations to the carrier by registered letter with acknowledgement of receipt sent to TIJUCA within three days of receipt of the order (in accordance with Article L133-3 of the French Commercial Code), any action against the carrier for damage or partial loss will be extinguished. Consequently, no claim regarding the condition of the Products and the quantities delivered will be accepted by TIJUCA.

To be accepted by TIJUCA, a complaint must be made by the Customer in writing within 24 hours of the date of receipt of the Products. No complaint of any nature made more than 24 hours after the date of delivery will be taken into account and the Products will be deemed accepted by the Customer. TIJUCA declines all responsibility for any damage that may occur during the handling of the Products on the Customer's premises. The Customer acknowledges having been informed of the requirements for securing its premises and undertakes to ensure all conditions guaranteeing the safety of deliveries and storage.

TIJUCA is authorized to make partial deliveries and the Customer is not authorized to refuse such deliveries.

6. Billing and Payment

6.1 Billing

The invoice for the first order is payable in cash before shipment. In accordance with Article L441-11 of the French Commercial Code, the following invoices are payable in 30 days end of month delivery from the date of delivery by Bank Card, Letter of Exchange Statement (LCR), bank transfer or check.

In order to ensure efficiency in settlement transactions, TIJUCA is generalizing the use of the “LCR NOT ACCEPTED” and considers that for customers who have requested it, their agreement is tacit. However, an acceptance form is available to customers who would like to formalize in writing their agreement to settlement by LCR.

In the event of insufficient or unsatisfactory information from credit insurance companies or financial information or in the event of late payment, invoices will automatically become payable in cash from the time the order is placed.

6.2 Regulations

Payment is deemed to have been made at the time when the funds are actually available to TIJUCA in its bank accounts.

Payments may not be subject to any deduction, reduction or compensation by the Customer without the prior written agreement of TIJUCA. In the event of late or non-payment by the Customer, in whole or in part, TIJUCA may, by express agreement and without prior notice: – immediately demand all debts that TIJUCA holds against the customer in respect of all orders, regardless of their nature, date or payment due date, – Suspend and/or cancel any current delivery or current or future order, – In accordance with Article L. 441-10 of the French Commercial Code, apply late payment penalties at the interest rate of the European Central Bank (“at its most recent refinancing operation”) increased by 10 points,

on the total amount including all taxes of the invoice, and this from the day following the agreed due date, – demand payment of the statutory fixed compensation for recovery costs (Decree No. 2012-1115 of October 2, 2012) and reimbursement of all costs, of whatever nature, incurred by debt recovery operations, – demand the granting of specific guarantees (independent guarantee, bank guarantee, etc.) prior to any resumption of activity with the Client. A discount of 1.5% is granted for cash payment.

7. Retention of title

By way of derogation from the provisions of Article 1583 of the Civil Code, it is agreed that the transfer of ownership of the Products sold by TIJUCA is suspended until full payment of their price, in principal and interest, by the Customer. The simple delivery of a title creating an obligation to pay does not constitute payment within the meaning of this clause, the original claim of TIJUCA on the Customer subsisting with all the guarantees attached thereto, including the retention of title, until said title has actually been paid. The above stipulations do not prevent the transfer to the Customer of the risks of loss, deterioration or damage to the Products subject to retention of title, as well as any damage they may cause. In the absence of full payment of the price by the Customer on the agreed due date, TIJUCA will have the capacity to terminate the sale automatically. TIJUCA reserves the right to proceed or have any agent designated for this purpose proceed to the recovery of unpaid products without prejudice to any other means of recourse. The Customer undertakes to allow TIJUCA or its agent free access to its premises. This retention of title clause is enforceable against the Customer and other creditors in accordance with the provisions of Article L 621-122 paragraph 2 of the French Commercial Code. In the event of resale of the products to a third party, TIJUCA will be entitled to claim the resale price in accordance with Article L.624-18 of the French Commercial Code, the resale price being defined as the sale price to third parties.

The return of unpaid Products, property of TIJUCA, will be at the expense, risk and peril of the Customer. All extrajudicial costs incurred by TIJUCA to exercise its rights will be fully borne by the Customer.

8. Guarantees

The Customer undertakes to store the Products in good conditions, in a closed, dry place, protected from the sun, any source of heat and bad weather.

The Customer is required to inform his own customers of the storage and conservation instructions for the Products to guarantee optimal tasting.

TIJUCA shall not be held liable in any way for improper transport or storage of the Products, or for defects originating after their delivery. TIJUCA is only responsible for the intrinsic quality of its Products within the limits of the specifications communicated on the written or electronic media sent to the Customer. The visuals of the Products accessible on the written or electronic media have no contractual value and are therefore not binding on TIJUCA. TIJUCA undertakes to deliver to the Customer a Product that complies with the order sent to it. The Customer is solely responsible for the suitability of the Products ordered with its specific needs and expectations as well as the use for which it intends the Product.

Without prejudice to the reservations to be made by the Customer to the carrier, all complaints relating to the conformity of the Product must be communicated in writing to TIJUCA, under penalty of inadmissibility, within 3 working days from receipt of the Products by the Customer. To be admissible, any complaint must include the references and dates of the corresponding order and delivery documents. It is up to the Customer to provide any justification as to the reality of the non-conformities noted. The Customer must allow TIJUCA to proceed with the possible observation of the facts invoked in order to remedy them, by authorizing, where appropriate, TIJUCA to access its premises in order to proceed directly or through any agent of its choice with any observation, verification and examination of said Products.

Returns of non-compliant Products are only authorized and accepted after prior written agreement from TIJUCA. No unjustified return or resumption of Products may be required by the Customer.

The Products must be returned to TIJUCA by the Customer, without having undergone any modifications, within 10 working days from TIJUCA's recognition of the non-conformity. TIJUCA's liability is strictly limited to the replacement or reimbursement of non-compliant Products, to the exclusion of any damages. In the absence of a reservation or complaint made by the Customer in accordance with the provisions of this article, any Product delivered will be deemed compliant. TIJUCA may be required, in particular at the request of one of its suppliers or the competent administrations, to withdraw or recall Products. Any procedure for withdrawing or recalling Products will take place in close collaboration between the Customer and TIJUCA, in the interests of efficiency, responsiveness and proportionality. With this in mind, the Customer undertakes to take all necessary steps with its own customers. Any communication from the Customer on the quality of the Products sold by TIJUCA can only take place after express agreement from TIJUCA.

9. Nutritional and consumer information

9.1 Applicable Regulatory Framework

The Products marketed by TIJUCA fall within the category of spirit drinks as defined by current European and French regulations, in particular Regulation (EU) No 1169/2011 concerning the provision of food information to consumers, as amended, as well as specific texts applicable to alcoholic beverages.

In accordance with these regulations, beverages with an alcohol content exceeding 1.2% vol. are not subject to the general requirement for full nutritional labeling. However, certain information may be provided voluntarily or become mandatory depending on changes in European and national legislation.

9.2 Information provided by TIJUCA

TIJUCA provides the following information to the professional Client, on its written or electronic media (product sheets, website, sales documentation), when required or deemed relevant:

-the legal name for the sale of the Product;

-the alcohol content by volume;

-the nominal capacity;

-the list of ingredients when required by applicable regulations;

-the mandatory health warnings relating to alcohol consumption.

When nutritional or energy information is provided voluntarily, it is established on the basis of available data, in particular from recognized reference composition tables, such as the CIQUAL – ANSES database (https://ciqual.anses.fr/), or from analyses carried out or provided by TIJUCA's production partners.

9.3 Professional Client Responsibility

The Client acknowledges that, in their capacity as a professional, it is their responsibility to:

-to verify the regulatory obligations applicable to its own activity, in particular with regard to information for the end consumer, display, distance selling or commercial communication;

-to ensure the conformity of the nutritional or health information that it disseminates, in particular when it adapts, reformulates or reproduces the information provided by TIJUCA on its own media (maps, websites, online sales platforms, promotional documents, etc.).

TIJUCA cannot be held responsible for any misuse, misinterpretation or mispresentation of Product information by the Customer, nor for any consequences resulting from the Customer's failure to comply with regulations applicable to its business.

9.4 Evolution of regulatory obligations

The Customer is informed that the regulations applicable to alcoholic beverages, particularly with regard to nutritional information, labeling and communication, are subject to change.

TIJUCA reserves the right to modify the information provided on its Products at any time in order to comply with legal and regulatory changes. These modifications shall not, under any circumstances, be considered a substantial change to the Products nor shall they render TIJUCA liable for any orders placed or in progress.

10. Intellectual Property

The Client acknowledges that all written or electronic media, including but not limited to the website www.tijuca.fr and product catalogues or brochures, and each of the elements that compose them (visuals, videos, illustrations, logos, trademarks, diagrams, texts, etc.) are the exclusive property of TIJUCA or third parties who have duly authorized TIJUCA to use these elements, and are protected by intellectual property law.

The sale of Products by TIJUCA to the Customer does not entail any transfer or grant to the Customer of any intellectual property rights to said Products and related elements, such as Product visuals, trademarks, designs and models, patents, or copyrights. The Customer agrees to resell the Products in their original presentation and packaging, without altering them in any way.

The Customer also undertakes not to make improper use of the Products that would in any way infringe the supplier's intellectual property rights, or that would devalue the Products and the rights attached thereto. In the event of non-compliance with this stipulation, the Customer will be solely responsible for all consequences that may arise and will guarantee TIJUCA against this fact, which the Customer expressly acknowledges and accepts.

The Customer is prohibited from using the brands, trade names, logos, graphic representations and descriptions relating to the Products for the purposes of promoting or advertising the Products without the prior written authorization of TIJUCA.

The Customer undertakes to immediately inform TIJUCA of any infringement of the intellectual property rights of TIJUCA and/or the Products of which it becomes aware.

The Client agrees to remove any visual, text or other element from its communication materials at TIJUCA’s first request unless their use has been previously authorized.

In the event of a breach by the Client of the obligations as defined in this article, TIJUCA reserves the right to immediately suspend any pending order and to terminate any commercial relationship with the Client, without prejudice to any legal action and claim for damages.

11. Website / Mobile application

TIJUCA grants the Customer a simple non-exclusive right to use the website and the mobile application in accordance with their intended purpose. Any other use of the Site constitutes infringement and is punishable by the Intellectual Property Code, unless prior written authorization is obtained from TIJUCA. The creation of hypertext links to the site is subject to the prior written authorization of TIJUCA and may be revoked at its convenience and without notice.

TIJUCA declines all responsibility concerning access to the Client's site which would have a hypertext link to or on the site. www.tijuca.fr, the implementation oeThe implementation of such a link by the Customer does not create any obligation of any kind whatsoever with regard to TIJUCA or any concession of any kind whatsoever from TIJUCA with regard to the Products and brands that it markets. TIJUCA reserves the right to modify the site www.tijuca.fr as well as the eponymous application and their functionalities at any time and whenever it deems necessary for technical or legal purposes in particular. Access may be interrupted, suspended or stopped at any time without prior notification.

In any event, the Client acknowledges being alerted to the technical hazards inherent to the Internet and the interruptions of access which may result and explicitly acknowledges that TIJUCA cannot be held responsible for any unavailability or slowdown of the Site or the application.

TIJUCA may not be held responsible for any impact of these access disruptions on the Customer's activity. The Customer uses the Site and the mobile application at his own risk, particularly with regard to the use and possible degradation of the equipment that he assigns to the use of the Site and waives any liability on the part of TIJUCA in this regard.

The Customer acknowledges and accepts that TIJUCA is not required to keep the history of its contents and waives the right to request a backup or a duplicate of the information and data that will have passed through the use of the Site or the application.

12. Personal Data

The Customer is informed that the collection and processing of personal data concerning him/her is necessary for the opening of his/her account as well as for the processing and monitoring of his/her orders, the after-sales service of the Products ordered, communication, marketing management and customer relationship management.

Data concerning the Customer may be transmitted to TIJUCA service providers or suppliers for the purposes of order processing, after-sales service, as well as for the purposes of communication, marketing management and customer relations.

In this regard, TIJUCA declares that it has taken the necessary measures to legally supervise this transfer of data, in particular by completing the appropriate formalities with the CNIL. The Client is informed of the regulations concerning marketing communication, the law of June 21, 2014 for confidence in the Digital Economy, the Data Protection Act of August 6, 2004 as well as the General Data Protection Regulation (GDPR: No. 2016-679).

12.1 Person responsible for the collection of personal data

The controller of Personal Data is TIJUCA, represented by its legal representative.

As the controller of the data it collects, TIJUCA undertakes to comply with the framework of the legal provisions in force. In particular, it is its responsibility to establish the purposes of its data processing, to provide its prospects and customers, from the collection of their consents, with complete information on the processing of their personal data and to maintain a register of processing in accordance with reality. Whenever TIJUCA processes Personal Data, it takes all reasonable measures to ensure the accuracy and relevance of the Personal Data with regard to the purposes for which it processes them.

12.2 Purpose of the data collected

TIJUCA may process all or part of the personal data: – to ensure the management and traceability of the services ordered by the customer and the management of their customer account: name, company name, SIREN, bank details, invoicing, order history, authorized persons, functions, telephone, etc.; – to allow navigation on the site www.tijuca.fr, on the mobile application: connection and usage data of the Site; – to prevent and fight against computer fraud (spamming, hacking…): computer equipment used for navigation, IP address, password; – to improve navigation on the Site: connection and usage data; – to conduct optional satisfaction surveys: email address; – to conduct communication campaigns (SMS, email): telephone number, email address. TIJUCA does not market personal data which is therefore only used out of necessity or for statistical purposes and

12.3 Right of access, rectification and objection

In accordance with current European regulations, the customer has the following rights: – right of access (Article 15 GDPR) and rectification (Article 16 GDPR), updating, and completion of customer data; – right to restrict or erase personal data (Article 17 GDPR) when it is inaccurate, incomplete, ambiguous, outdated, or when its collection, use, disclosure, or storage is prohibited; – right to withdraw consent at any time (Article 13-2c GDPR); – right to restrict data processing (Article 18 GDPR); – right to object to data processing (Article 21 GDPR); – right to data portability for data provided by the customer, when such data is processed automatically based on their consent or on a contract (Article 20 GDPR); – the right to determine the fate of the customer's data and to choose to whom TIJUCA should (or should not) disclose their data to a third party they have previously designated. If the customer wishes to know how TIJUCA uses their Personal Data, request its rectification, or object to its processing, the customer may contact TIJUCA in writing at the following address: SAS TIJUCA, 41 Avenue Georges Pompidou, 47200 Marmande, France. In this case, the customer must specify the Personal Data they would like TIJUCA to correct, update, or delete, and provide clear identification with a copy of an identity document (identity card or passport). Requests for the deletion of Personal Data will be subject to the legal obligations imposed on TIJUCA, particularly regarding the retention or archiving of documents.

Finally, the customer can file a complaint with the supervisory authorities, in particular the CNIL (https://www.cnil.fr/fr/plaintes).

12.4 Non-disclosure of personal data

TIJUCA prohibits itself from processing, hosting or transferring the Information collected on the customer to a country located outside the European Union or recognized as “inadequate” by the European Commission without first informing the customer.

However, TIJUCA remains free to choose its technical and commercial subcontractors, provided they offer sufficient guarantees with regard to the requirements of the General Data Protection Regulation (GDPR: No. 2016-679). TIJUCA undertakes to take all necessary precautions to preserve the security of Information and, in particular, to ensure that it is not disclosed to unauthorized persons. However, if TIJUCA becomes aware of an incident affecting the integrity or confidentiality of the Client's Information, it must inform the Client as soon as possible and communicate the corrective measures taken. Furthermore, TIJUCA does not collect any "sensitive data." The Client's Personal Data may be processed by TIJUCA subsidiaries and subcontractors (service providers), exclusively for the purposes of this policy. Within the limits of their respective responsibilities and for the purposes outlined above, individuals

Those likely to have access to Customer data are primarily customer service employees. Data is retained for a maximum of 48 months following the end of the contractual relationship with TIJUCA.

13. Other stipulations

13.1 Contact

For any questions, the Customer may contact the TIJUCA Sales Department: 41, Avenue Georges Pompidou 47200 Marmande

France Email : pro@tijuca.fr

13.2 Absence of implied waiver

The fact that TIJUCA does not assert at any given time any of these general conditions of sale or the specific conditions of the order cannot be interpreted by the Customer as constituting a waiver by TIJUCA to assert any of the said conditions at a later date.

13.3 Force majeure

TIJUCA will be released from its obligations for any event beyond its control that prevents or delays the delivery of the Products, contractually considered to be force majeure. In the event that all orders are completely suspended for a period exceeding one (1) month due to a case of force majeure, each party will have the right to terminate the suspended orders, without owing any compensation in this respect to the other party, on condition that it notifies this termination to the other party by registered letter with acknowledgment of receipt.

13.4 Jurisdiction

These general terms and conditions of sale are governed by French law. Any dispute arising from the application, interpretation and execution of these general terms and conditions of sale will be subject to the jurisdiction of the courts of Bordeaux.

General Terms and Conditions of Sale 2026

Professional wholesalers and distributors

Professional resellers retailers

Hospitality and catering professionals

1. Preamble

2. Orders

3. Availability of Products

4. Price

5. Shipping and Delivery

5.1 Delivery costs

5.2 Shipping

5.3 Delivery

6. Billing and Payment

6.1 Billing

6.2 Regulations

7. Retention of title

8. Guarantees

9. Nutritional and consumer information

9.1 Applicable Regulatory Framework

9.2 Information provided by TIJUCA

9.3 Professional Client Responsibility

9.4 Evolution of regulatory obligations

10. Intellectual Property

11. Website / Mobile application

12. Personal Data

12.1 Person responsible for the collection of personal data

12.2 Purpose of the data collected

12.3 Right of access, rectification and objection

12.4 Non-disclosure of personal data

13. Other stipulations

13.1 Contact

13.2 Absence of implied waiver

13.3 Force majeure

13.4 Jurisdiction

List of ingredients and nutritional declaration

General conditions of sale

FAQ